Priority Services Program Advisory Panel (PSP)
We established a Priority Services Program Advisory Panel (PSP) advisory panel which collaborated with us on the design of the proposed PSP with social services organisations.
As our engagement program evolved, it became clear that customers and advocates expect gas networks to provide fit-for-purpose services to all customers, including those who might need extra support or additional care.
We tested the idea of a PSP with residential and small business customers; 81% said they supported the concept and asked us to scope something in more detail.
To develop a program that really delivers on the needs of priority services customers, we established an advisory group. It consists of advocates from organisations that represent a range of customers.
Across three workshops, the PSP Advisory Panel worked to:
- Define the types of customers to be considered priority service customers
- Review existing programs and research undertaken around possible support initiatives.
- Identify gaps in existing programs servicing Victorian customers to avoid duplication.
- Discuss opportunities for cross-sector collaboration.
- Understand where the biggest opportunities for networks to add value are, and prioritising initiatives to be included in a program.
The slide packs from the Priority Service Program sessions can be found on the Gas Matters portal.
