Customer surveys

Throughout our engagement program, we also undertook a variety of customer and stakeholder surveys to gather feedback on our engagement, understand stakeholders’ interests and views in a more systematic way and gather feedback on sensitive subjects that customers or other stakeholders may not be comfortable discussing in front of a group or would prefer to provide anonymously.

Typically, we conducted these surveys to complement - rather than replace - other engagement activities. Groups who have completed surveys so far include residential and small business customers - during and following workshops, as well as in our business-as-usual research programs - commercial and industrial gas customers, Victorian Gas Networks’ Stakeholder Roundtable members, retailers and Priority Service Advisory Panel members. Open invitation feedback forms and surveys were also periodically opened on the Gas Matters portal.