Engaging customers and stakeholders in the energy transition

The Electricity Distribution Price Review (EDPR) is a process undertaken every 5 years, and overseen by the Australian Energy Regulator, that determines the services we will deliver and the prices we charge customers for our network services.

Customer and stakeholder engagement is central to the price review process, especially as many of our customers will interact with our network in new ways in the coming years – for example, exporting energy, charging their vehicles and switching to electricity as a source of heat.

In addition to our ongoing engagement activities, we are preparing for and holding important conversations with our electricity customers and stakeholders throughout 2023 and 2024.

Our Engagement Plan

View the current version of our EDPR 2026-31 Engagement Plan, as of December 2023.

Our EDPR 2026-31 Engagement plan is the result of a co-design process with customer representatives and other stakeholders, and which builds on:

  • ongoing customer research
  • our own experience engaging across our three regulated networks
  • other electricity distribution businesses’ experience, and
  • engagement guidelines and best practices.

It is a ‘living’ document, which outlines the engagement we will undertake on our EDPR 2026-31 program until we submit our proposal to the AER in early 2025.

We both recognise, and support, this document changing over time, as customer and other stakeholders begin their engagement activities with us, and as environmental circumstances continue to change. Updates to this document will be shared via the EDPR 2026-31 pages on Community Hub throughout 2023, 2024 and 2025.

Overseen by the Coordination Group

A key feature of our engagement approach is a series of panels and a Co-ordination Group:

  • Coordination Group

    The Coordination Group is made up of 6 members who are also members of one or more panels.

    The group oversees a number of tasks including identifying and raising conflicts or overlaps between panels, and works collaboratively with AusNet to identify value-stacking opportunities.

    Learn more 

Engagement Panels

  • Engagement underpinned by research & engagement

    The Research & Engagement panel works will and across all panels to ensure they have access to customer insights needed for their discussions. The Research & Engagement panel also participates in designing research and engagement activities and assists with prioritisations of resources.

    Learn more 

As outlined in the Letter of Agreement, panel members agree to declare all actual, perceived or potential conflicts of interest. Should a conflict of interest arise, members are asked to notify AusNet as soon as possible, disclose the conflict, and take steps that AusNet advises to manage or resolve the conflict. AusNet maintains a Conflict of Interest Register that records these disclosures, as well as actions taken in response to their disclosure.

To find out more, visit AusNet's Code of Conduct.