Engaging customers and stakeholders in the energy transition

The Electricity Distribution Price Review (EDPR) is a process undertaken every 5 years, and overseen by the Australian Energy Regulator, that determines the services we will deliver and the prices we charge customers for our network services.

Customer and stakeholder engagement is central to the price review process, especially as many of our customers will interact with our network in new ways in the coming years – for example, exporting energy, charging their vehicles and switching to electricity as a source of heat.

In addition to our ongoing engagement activities, we are preparing for and holding important conversations with our electricity customers and stakeholders throughout 2023 and 2024.

Our Engagement Plan

View the current version of our EDPR 2026-31 Engagement Plan, as of July 2024.

Our engagment plan is a ‘living’ document, which outlines the engagement we will undertake on our EDPR 2026-31 program until we submit our proposal to the AER in early 2025.

We both recognise, and support, this document changing over time, as customer and other stakeholders begin their engagement activities with us, and as environmental circumstances continue to change. Updates to this document will be shared via the EDPR 2026-31 pages on Community Hub throughout 2023, 2024 and 2025.

View earlier versions of our engagement plan:

Designing our engagement plan

Our EDPR 2026-31 Engagement plan is the result of a co-design process with customer representatives and other stakeholders, and which builds on:

  • ongoing customer research
  • our own experience engaging across our three regulated networks
  • other electricity distribution businesses’ experience, and
  • engagement guidelines and best practices.

You can read the report from the co-design workshop, which helped us build and develop our engagement plan.

Overseen by the Coordination Group

A key feature of our engagement approach is a series of panels and a Co-ordination Group:

Engagement Panels

As outlined in the Letter of Agreement, panel members agree to declare all actual, perceived or potential conflicts of interest. Should a conflict of interest arise, members are asked to notify AusNet as soon as possible, disclose the conflict, and take steps that AusNet advises to manage or resolve the conflict. AusNet maintains a Conflict of Interest Register that records these disclosures, as well as actions taken in response to their disclosure.

To find out more, visit AusNet's Code of Conduct.