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Guided by our customer and stakeholder panel

The Tariffs & Pricing panel offers expertise on designing and implementing network pricing that reflects customer behaviour and electricity usage. This includes guiding the transition of customers to new tariffs as part of the energy transition.

The panel is made up of a diverse range of customers and stakeholders, from energy experts to everyday customers.


Our Tariffs & Pricing panel members:

  • Gavin Dufty (Lead)
  • Chris Harvey
  • Dean Lombard
  • Nick Mason-Smith
  • Jeff Nottle
  • Kate Hansen
  • Emma Chessell (to Feb 2024)

Focus questions

During our Tariffs & Pricing panel meetings, we will be engaging with our panel members to answer the following questions:

1. Revenue allocation between tariff classes: How might we allocate revenue across different tariff classes in a balanced, justified and proportional way, that also provides support for customers with specialised needs?

2. Impact of tariffs on customers including impact of doing nothing: How might we better analyse and understand customer impact, including understanding the impact of 'doing nothing', to help us make more informed decisions?

3. Accommodating CER: How might we use tariffs to enable and facilitate an energy transition without unexpected downside impact, and reflect the value of CER in the energy system irrespective of their specific technologies?

4. Take-up of tariffs: How might we build customers' agency on tariff choices, and smoothly support customers to transition to cost-reflective tariffs?

5. Pricing objectives: How might we ensure tariff design reflects agreed pricing objectives?

Find out what else we are working on