Customer Satisfaction Program
Find out more about our Customer Satisfaction (C-Sat) program.
Research
AusNet undertakes extensive customer research to help us understand customers’ needs, perceptions and behaviours in relation to energy usage. This information enables us to make more informed, data-driven decisions and improve the end-user customer experience.
As well as conducting and commissioning our own research, we also participate in a number of trials and research projects with other partners to help us understand household electricity and gas practices and patterns, and accelerate and shape the transition to a net-zero energy future.
Our business-as-usual research that covers electricity distribution, transmission and gas are below, find out more about these important research studies that continuously drive improvements and insights for AusNet.
-
-
Energy Sentiments Tracker
Find out more about our customer sentiments research tracker.
Energy-specific research
-
Electricity Distribution Research
Explore electricity distribution research that provides valuable insights for AusNet.
-
Electricity Transmission Research
Explore electricity transmission research that provides valuable insights for AusNet.
-
Gas Research
Explore gas research that provides valuable insights for AusNet.
