AusNet tomorrow customer insights series
Find out more about our tomorrow customer insights series.
Research
AusNet undertakes extensive customer research to help us understand customers’ needs, perceptions and behaviours in relation to energy usage. This information enables us to make more informed, data-driven decisions and improve the end-user customer experience.
As well as conducting and commissioning our own research, we also participate in a number of trials and research projects with other partners to help us understand household electricity and gas practices and patterns, and accelerate and shape the transition to a net-zero energy future.
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AusNet Vulnerability Research Grant
Find out more about our annual $30,000 grant for social service organisations.
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Energy sentiments
Find out more about our customer sentiments research program.
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Customer satisfaction survey
Find out more about our customer satisfaction research program.
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Gas logger research
Find out more about the joint research project that is helping us understand household electricity and gas usage practices.
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Digital energy futures
Find out more about the collaborative study into emerging household trends around electricity usage.
