Below is a summarised list of additional research projects recently conduct by AusNet.

  • Storm-Related Resilience Research

    We're contacting customers over summer to gain insights into the consequences of storm-related outages. Analysing this data will help us understand the impact of these incidents on our customers. It’s also essential for our strategic planning, informing how we can proactively address challenges, and minimise disruptions during weather-related events that impact our network.

  • Quantifying Customer Value

    This is a project we are conducting from September 2023 to February 2024. In collaboration with Lewers Research, this project will give us insights into:

    • what our customers want and need in terms of our network
    • how customers feel about our existing and improved service offerings
    The data gathered will play a crucial role in our network planning and pricing strategies to ensure our investments and charges for network services are effective, all while aligning with our customers’ needs.

  • Customer Workshops for the EDPR 2026-2031

    We conducted customer workshops for the Electricity Distribution Price Review 2026-2031, to better understand our customer's electricity needs and preferences.

    There were 4 rounds of workshops that were held between August 2023 - November 2024.

    View workshop reports  

  • Summer and Winter Readiness Campaign Evaluation

    This is an on-going research project, conducted before and after winter and summer. It helps us measure the effectiveness of our winter and summer communication campaigns, which promote important information about preparing for outages, and energy safety and efficiency messages.

  • Consumer Energy Resources (CER) Journey Mapping

    This project aims to capture feedback from a small group of CER customers, solar technicians and retailers, who had undergone the solar connection process with AusNet. The main objectives are to identify the key factors that impact the successful completion of CER installations and to explore opportunities to improve this process.

  • Generator connections study

    This research aimed to identify the main pain points that generators have throughout the connection process and explore potential solutions to remove these. Insights will help improve the experience for generators looking to connect to the grid through AusNet.