AusNet’s investments are subject to rigorous economic tests, which have been used to encourage efficiency in a “steady state” operating environment.
While they are very useful in keeping costs down for customers, they unintentionally exclude customers’ changing needs and harder-to-quantify benefits from being properly considered in investment decisions.
To help bridge this gap, AusNet has undertaken a study to quantify the value customers place on a range of benefits that are not currently captured in investment decisions.
This groundbreaking study is believed to be the largest of its type in the National Electricitry Market (NEM) and is the first time AusNet customers’ values have been quantified at scale.
Insights from the study will play a key role in shaping our Electricity Distribution Price Review (2026-31) proposal, helping us to balance trade-offs, ensure service improvements (or reductions) are aligned with customers’ preferences and priorities, and make more holistic, customer-centric investments.
