Our draft plan is available for review

Our draft plan, created with valuable input from customers and stakeholders, outlines our future plans and costs in a clear, accessible way. We want to focus on what matters most to you and how your feedback can shape our approach.

Before we submit our plan to the Australian Energy Regulator, we invite you to share your thoughts. Specifically, we are interested in your views on the outcomes we are aiming to achieve and the overall value-for-money of our plan.

If you have questions or would like to learn more about our proposal, sign up to a Q&A session.

  • Session #1: Monday 14/10, 7:30pm-9:00pm >> Sign up
  • Session #2: Thursday 17/10, 9:30am-11:00am >> Sign up

    Hear from some of our customer advocates...


    Engaging customers and stakeholders


    Our Engagement Plan

    View the current version of our EDPR 2026-31 Engagement Plan

    Our engagement plan is a ‘living’ document, which outlines the engagement we will undertake on our EDPR 2026-31 program until we submit our proposal to the AER in early 2025.

    We both recognise, and support, this document changing over time, as customer and other stakeholders begin their engagement activities with us, and as environmental circumstances continue to change. Updates to this document will be shared via the EDPR 2026-31 pages on Community Hub throughout 2023, 2024 and 2025.

    View earlier versions of our engagement plan:

    Our EDPR 2026-31 Engagement plan is the result of a co-design process with customer representatives and other stakeholders, and which builds on:

    • ongoing customer research
    • our own experience engaging across our three regulated networks
    • other electricity distribution businesses’ experience, and
    • engagement guidelines and best practices.

    You can read the report from the co-design workshop, which helped us build and develop our engagement plan.

    As outlined in the Letter of Agreement, panel members agree to declare all actual, perceived or potential conflicts of interest. Should a conflict of interest arise, members are asked to notify AusNet as soon as possible, disclose the conflict, and take steps that AusNet advises to manage or resolve the conflict. AusNet maintains a Conflict of Interest Register that records these disclosures, as well as actions taken in response to their disclosure.

    To find out more, visit AusNet's Code of Conduct.