Having customers’ and other stakeholders’ input into the development of our strategies, products and services is really important to us. As is keeping them informed on issues of relevance to them.

Our regular forums play a key role in this, forming part of our business-as-usual engagement program. These forums bring together a wide range of customer and stakeholder advocates, key partners and industry experts. They have been created to encourage a flow of information, an exchange of ideas and to provide opportunities to have the hard discussions openly and honestly with stakeholders, knowing there may be a very wide range of views expressed.

The forums enable us to deliver higher quality, more relevant energy network services and strengthens our understanding of the impact our decisions have on the essential services our customers rely on every day.