EDPR 2026-31 Customer Workshops
Find out more about the workshops we are currently holding with our residential, commercial and industrial customers as part of our Electricity Distribution Pricing Review 2026-2031 engagement.
Guided by our customer and stakeholder panel
Our Electricity Availability panel provides expertise to help us better understand our customers' preferences regarding network reliability, resilience and availability, and ensure our investment plans appropriately balance affordability and reliability. This takes into account the increased frequency and magnitude of extreme weather events, climate impacts and increasing customer reliance on electricity due to electrification and hybrid working.
Our Electricity Availability panel members are:
- Kieran Donoghue (Lead)
- Emma Birchall
- Mark Grenning
- Chris Harvey
- Jeff Nottle
- Helen Bartley
- Tricia Hiley
- Piang Lilian
Focus questions
During our Electricity Availability panel meetings, we will be engaging with our panel members to answer the following focus questions:
1. Worst-served customers: How might we efficiently improve reliability for our worst-served customers to a level that is considered value for money to all customers?
2. General reliability: How might we assess how customer characteristics and activities are influencing the value they place on reliability and ensure our investment plans reflect this?
3. Resilience: How might we work with customers and other stakeholders to identify and plan for resilience solutions that meet our customers' needs?
4. Power quality: How might AusNet minimise adverse impacts of power quality and variability on customers?
5. Planned outages: How might AusNet best plan its works to minimise adverse impacts of planned outages on customers?
Find out what else we are working on
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Forums
Find out more about our regular forums which play a key role in forming our business-as-usual engagement program. These forums bring together a wide range of customer and stakeholder advocates, key partners and industry experts.
Customer Research
Find out more about the extensive customer research we undertake to help us understand customers' needs, perceptions and behaviors in relation to energy usage.
