GAAR 2024-2028 is available for review
Reopening the Gas Access Arrangement Review (GAAR)
On 30 September 2024, we submitted a proposal to the AER to vary our approved 2023–28 access arrangement. This was to respond to the Victorian Government’s policy decisions to restrict new gas connections.
In January 2025, the AER made its draft decision not to accept our variation proposal. After careful consideration, on 14 March 2025 we wrote to the AER accepting the draft decision, acknowledging the AER's preference to defer these matters to the next full price review.
The AER made its final decision on the variation proposal on 14 May 2025, consistent with the draft decision.
For details of our proposal, the AER's decisions, and our rationale to accept, visit the AER’s website.
GAAR 2024-2028
The development of our proposal has been guided by extensive engagement with customer advocates, industry representatives, and other stakeholders. It is also supported by ongoing customer research that tracks sentiments towards gas and electrification.
Customer research highlights the importance of making changes to bills gradual and predictable, particularly for those with the lowest capacity to pay. Taking early action is essential to protect those who will continue to rely on gas in the long term.
We're committed to reducing future risks for our gas customers and are currently reviewing our capital expenditure proposals to ensure they align with emerging trends in our network. Our goal is to enhance value through our operations.
Gas is an essential service in Victoria, and it will be for decades to come. Our first priority is to continue safe, reliable supply of gas to our customers in Western Victoria.
We are one of 3 gas distribution businesses in Victoria. We deliver gas to 780,000 homes, businesses, hospitals, schools and other facilities in western Melbourne, Geelong and parts of western Victoria. You cannot choose your gas distributor, as they are assigned to you depending on the area where you live.
Our responsibilities in gas distribution include managing the reliability of your supply (and the frequency and duration of gas outages), gas pipeline safety (up to your meter), metering services and connecting newly-built properties to the gas network.
The Australian Energy Regulator (AER) is responsible for regulating Australian gas distribution, which falls under a national framework.
Every 5 years, gas distributors across Victoria must submit a draft plan to the AER for the next 5-year regulatory period. This plan outlines the services we will offer customers, the costs to deliver those services, and the plan for how we will use money collected via the distribution charge on customers’ bills. This process is known as the Gas Access Arrangement Review (GAAR).
Our current regulatory period expires on 30 June 2028. Read our current Gas Access Arrangement (2023- 2028).
If you'd like to find out more about our past engagement, visit Gas Matters.
