AusNet is proud to be a full signatory to the Energy Charter, with our CEO David Smales as Deputy Chair. The Energy Charter is a CEO-led collaboration across the energy supply chain committed to delivering better energy outcomes for customers and communities.
The annual disclosure reflects our commitment to transparency and continuous improvement by highlighting customer projects, performance metrics, and our self-assessment against maturity models (ranked from emerging to exceeding) across five principles:
Our progress continues to be guided by our Customer Consultative Committee, whose insights have been pivotal in shaping our self-assessment ratings and keeping us focused on what matters most to customers. Their feedback has strengthened our accountability and challenged us to assess how our performance reflects genuine customer outcomes. Our performance metrics reinforce our commitment to and drive improvements for the customers and communities we serve.
Although disclosure reporting is no longer required from 2026, we have decided to continue reporting ongoing. We consider it an important tool to keep communities and stakeholders informed, and maintain the pressure on us to continuously improve and deliver better energy outcomes for all.
Our 2024–2025 Disclosure reflects our continued journey to place customers at the heart of everything we do. The Customer Consultative Committee (CCC) played a critical role in reviewing our self-assessment, helping to confirm our maturity rankings are both realistic and reflective of actual customer experiences.
Read our 2024-2025 Energy Charter disclosure report here.
Collaboration with customer and community representatives at an all-day CCC Forum on 1 August
CEO David Smales, ELT members Amanda Robertson, Bridget Cairns, Fran Duiker, Jon D’Sylva and Liz Ryan, and AusNet staff recently hosted AusNet’s Customer Consultative Committee , and representatives from the Energy Charter and Energy Consumers Australia for an engaging all-day forum.
The primary goal of the forum was to collaboratively review AusNet’s self-assessed ratings for the 2025 Energy Charter Disclosure Report. Participants provided detailed, constructive feedback on our proposed ratings, case studies, and priority areas. Their insights directly informed the final report, helping us refine our ratings and sharpen our focus on areas requiring further improvement, particularly in building partnerships, enhancing affordability and reliability, and strengthening support for vulnerable customers.
Through one-on-one conversations, participants shared real customer experiences and concerns, reinforcing the importance of staying grounded in community perspectives.
All participants reported the value in engaging throughout the day, reflecting a shared commitment to transparency, openness, and continuous improvement.
Our 2023–2024 Energy Charter Disclosure Report was our first, providing a baseline assessment against the Charter’s five principles and highlighting key areas for improvement. It also marked the first time we formally introduced the report to our Customer Consultative Committee, whose feedback has been instrumental in shaping our approach.
Read our 2023-2024 Energy Charter disclosure report here.
